ABOUT LISA & LOU

 

What is Lisa & Lou? 

Lisa & Lou is an online shopping destination that allows trained beauty professionals to sell a bespoke range of their favourite products; hand-picked and personalised for you!
 

How did Lisa & Lou start?

Through our decades of experience working in the professional beauty industry and witnessing the strength of relationship forged between a Therapist and their clients, we wanted to create a platform that allows everyone to benefit from the expertise of a trained beauty professional.
 

Where did the name Lisa & Lou come from?

Lisa is our Mother’s name, she founded our original business and had a passion for selling and people! Lou derives from Louella Belle, our professional beauty business which many of you will know. The blend of these two names signifies the partnership of two worlds, and the partnership we are hoping to create with you. 
 

Where is Lisa & Lou based? 

The Lisa and Lou Head Office is based in St Albans, Hertfordshire. But our products are available to order across the UK.
 

What are the office opening hours?

Our office opening hours are 9am – 5:30pm Monday – Thursday and 9am – 5pm on Friday.
 

How can I contact the Customer Care team?

You can contact our Customer Care Team on 0333 015 2800 or hello@lisalou.co.uk.
 

Does Lisa & Lou accept discount codes? 

We will run seasonal promotions. Deals may also be available through your Pro Star at their discretion. 
 

PRODUCTS

 

Are Lisa & Lous products vegan and cruelty free?

All of our brands are cruelty free and do not test on animals, and most of our products, including the Footlogix range are vegan. 
 
However, the Morgan Taylor DailyElixir is a keratin nail treatment that contains hydrolysed keratin, which is derived from wool. 
 
Both the Famous Names and Famous Releaf ranges are vegan with the exception of Dadi Balm, which contains sustainable bees wax.
 
For further information on this please read our Vegan & Cruelty Free statements.
 

Do any of your products contain nuts?

The Footlogix range is a certified nut free range.
 
Although most of our other products do not contain nuts, we cannot guarantee that there will not be cross contamination in the manufacturing environment. 
 

Are your products safe to use during pregnancy?

Since our products penetrate into the layers of the epidermis and not into the blood stream, the products are safe. However, because of the active ingredients present in the Footlogix anti-fungal formulas (Peeling Skin, Rough Skin and Toe Nail Tincture), we would suggest that you seek medical advice before using these products.

If you are in your first trimester, we would suggest not to use the Exfoliating Seaweed Scrub or the Massage Formula.

 

Are Lisa & Lou’s products gluten free?

Most of our products are gluten free with the exception of the Morgan Taylor Go Ahead and Grow Fortifying Nail Treatment Base Coat, that contains hydrolysed Wheat Protein, which is a source of gluten. 


RETURNS AND SHIPPING


How do I return an item?

Please contact hello@lisalou.co.uk or call 0333 015 2800 and we will contact you regarding your return. We will email you a returns label that you print off to send your item/s back to us.  
 

What are the delivery charges?

Delivery to the UK is free for standard postage on all orders over £30. Any order under £30 will be charged £2.95 for delivery. You will qualify for Next Working Day delivery if your order is over £7
 

Is there a minimum spend for free delivery? 

Yes, free delivery will automatically applied to your basket once your order is over £30. 

How long will my order take to arrive?

For standard postage, please allow up to five working days for your order to arrive. 

My order has not arrived, what do I do?

Please contact our Customer Care Team via email hello@lisalou.co.uk or call 0333 015 2800 and we will be able to investigate this for you.

What do I do if I received the wrong item/ damaged item?

Please contact our Customer Care Team via email hello@lisalou.co.uk or call 0333 015 2800 and we will be able to investigate this for you.

 For more information about our Delivery and Returns policy please visit here
 

OUR PRO STARS


What is a Pro Star?

A Pro Star is a qualified beauty professional who is available to Lisa & Lou customers to share their expertise and provide bespoke product recommendations. 
 

How do I become a Pro Star?

If you are a beauty professional and want to be a Pro Star, you will first need to create an account with Louella Belle if you are not an existing customer. In the “My Account” section in Louella Belle, there will be a sign up to Lisa & Lou link available for you. The same email address will need to be used as your Louella Belle account.
 

What are the benefits of being a Pro star?

As a Pro Star you will earn a guaranteed commission of at least 25% on every product you sell. You will receive regular bonuses and incentives to recognise your achievements. Access is available to a knowledgeable mentor and team of professionals to support you every step of the way. All training and marketing materials to promote your business are completely free and available online 24/7. Life as a Pro Star is totally flexible, so you can dedicate as much or as little of your time as you choose to.