Delivery Policy

Delivery to the UK is free for standard postage on all orders over £30, although some UK delivery locations and deliveries to the Republic of Ireland are subject to additional shipping charges. Next day delivery is available for free for all orders over £75, this will automatically be applied at the checkout stage.

We will seek to deliver the products you have ordered within our stated target delivery dates which are dispatched on the same working day that they are ordered if the order is received before 2 pm, but deliveries may take up to 5 working days during busy periods, with all delivery dates less than 30 days from order. We hold stocks to meet reasonably anticipated demand, but all orders are subject to availability and we reserve the right to cancel orders for any products which cease to be available for any reason.

Please note at this moment in time we are not delivering outside of the UK.
 
UK Delivery Rates:
Orders under £30:
Standard Delivery - £2.95 - 2-4 working days from despatch. Delivered Monday to Friday with tracked ETA and updates.

Orders between £30 and £75:
Standard Delivery - FREE - 2-4 working days from despatch. Delivered Monday to Friday with tracked ETA and updates.

Orders over £75:
Next Working Day Delivery - FREE - order before 3 pm for next working day delivery. Delivered Mon-Fri with tracked ETA and updates.

Cancellation Policy:

Your delivery will include a sales receipt which will also include a notice of your rights to cancel that delivery order and a cancellation notice which you may use if you wish. 

You may cancel your order at any time before delivery of the products to you. You will also have an opportunity to examine the products that you have ordered after they have been delivered to you and if for any reason you are not satisfied with your purchase and give us notice within 14 days of the delivery of the products to you that you wish to cancel your order then, provided that you return the products to us at the address stated on your sales receipt (or provide evidence that you have done so) within 14 days from the date of your cancellation notice, we will provide a refund to you (including the VAT-inclusive price of the products and the cost of the delivery from us to you, except that if you choose an express delivery method, we will only reimburse costs corresponding to a standard product delivery). You will not incur any charges for that refund and the same means of payment for the refund will be used as you used for your payment unless we agree otherwise.

* You can use the notice of cancellation provided on your sales receipt if you wish to do so or you can give us notice in some other way (e.g. by letter, email, or telephone) as long as we receive a clear statement of your decision to cancel. We will give you a product return number to please quote when sending the product(s) back to us.

Returns Policy:

We are confident you will be 100% delighted with all purchases on Lisa & Lou. Goods are not offered on a 'sale or return basis. Lisa & Lou reserves the right to decline the return of any items purchased should they not meet the conditions stated hereafter. Should any items be received in error, these shall be accepted providing that the company is notified within 7 days and that the goods arrive back to company premises in perfect condition. 

* If you reject the products for any reason other than damage to or a defect in the products, you must pay the cost of returning the products to us and you will be responsible for their safe return. If you do not return the products to us, we will be entitled to deduct the cost of recovering the products from the sums we refund to you. If you reject the products because they are damaged or faulty, we will cover the cost of the return of the products to us.

* If the products are returned by you for any reason other than damage to or a defect in the products and they have suffered any reduction in their value as a result of handling beyond what is necessary to establish the nature, characteristics and functioning of the products then you will be charged for that diminution in value and that charge will be deducted from your refund.

Please note that most of our products are ‘skin contact’ products which are delivered sealed for health or hygiene reasons and you may not cancel your order and return those products if they have been unsealed after delivery. Those products include any cosmetic or skincare product that is delivered sealed to you. Those products which are ‘skin contact’ products are usually clearly identifiable from their description on our website but if you are in any doubt please contact us by email and obtain our written confirmation before purchasing.
 
How to return
Please contact hello@lisalou.co.uk or call 0333 015 2800 and we will contact you regarding your return. We will email you a returns label that you print off to send your item/s back to us.