This website is operated by Louella Belle Limited trading as ‘Lisa & Lou’ and in these website terms "Lisa & Lou", "we", "us", "our" and "ours" means Louella Belle Limited. Our company number is 04391790; our registered office is at Ashdon House, Moon Lane, Barnet, Hertfordshire, EN5 5YL; our main trading address is Unit 3, Handley Page Way, Colney Street, St. Albans, Herts, AL2 2DQ; and our VAT number is GB830804057. To contact us, please email hello@lisalou.co.uk or telephone 0333 015 2800.

By accessing and continuing to use this website including any feature, function, content or service provided on or through the website you acknowledge and agree that you do so upon these terms of use (“Terms of Use”), which terms include our Privacy Policy and Cookie Policy, and you agree to comply with them. If you do not agree to these Terms of Use, please refrain from using our website. 

All contents of this website are subject to these Terms of Use and, where relevant, any further terms that are specific to a particular part of this website. These Terms of Use do not apply to the provision of our products or services and if we agree to provide any products or services to you then our separate contract terms will apply.

We endeavour to keep the information and materials appearing on this website up to date, but we do not guarantee that the information on this website is accurate at all times and we reserve the right to amend such information at any time without prior notice to you. Every time that you wish to use our website, please check these Terms of Use to ensure that you understand the terms that apply at that time. 

We process information about you in accordance with our Privacy Policy. By using our website, you acknowledge that you have been notified of the terms of our Privacy Policy and you warrant that all data provided by you is accurate. We use cookies in accordance with our Cookie Policy. Our Privacy Policy and our Cookie Policy are incorporated into and form part of these Terms of Use.

By accepting  these Terms of Use, you expressly acknowledge, understand  and agree that you access and use this website at your own sole risk and that your use of the website is on an "as is" basis and as and when available. All warranties, conditions and representations, express or implied, including but not limited to, title, non-infringement, merchantability, quality, and fitness for purpose are hereby disclaimed to the fullest extent permitted by applicable law.

We accept no liability or responsibility for loss which may arise from accessing or reliance on information and ideas contained in this website, whether by any visitor to our website or by anyone who may be informed of any of its contents.

The website is intended for use by persons within the United Kingdom and we make no representation that any website content is appropriate or available for use at any other location outside the United Kingdom, and access to the website from territories where the contents or products or services available through the website are unlawful is prohibited. If you access the website from a location outside the United Kingdom, you are responsible for compliance with all local laws.

You agree that you use this website entirely at your own risk and we accept no responsibility whatsoever, and hereby exclude to the fullest extent permissible by law, liability for any loss or damage (including without limitation direct, indirect, incidental or consequential loss, loss of profits and other financial or economic loss or any kind) which may be caused to you, your computer equipment or to any third party arising out of or in connection with your use this website, save to the extent that any person suffers death or personal injury as a result of our negligence, or such liability arises as a result of our fraudulent misrepresentation, or otherwise if and to the extent that any such liability may not be lawfully excluded or limited.

We do not guarantee continuous or secure access to our services, and the operation of our website may be interfered with by numerous factors outside of our control. We will use our reasonable endeavours to maintain an uninterrupted service, but we do not guarantee this and we do not give any promises or warranties (whether express or implied) about the availability of our services. We may suspend or withdraw or restrict the availability of all or any part of our website for business and operational reasons. We are not responsible for any loss or damage caused by the temporary interruption of this website due to faults or circumstances outside our control including but not limited to link failures, power difficulties, telephone outages, network overload, default or failure of a third party (including a public telecommunications operator), government actions, failure in the supply of a third party's access line or any event of force majeure.

Our total aggregate liability in respect of causes of action that arise, whether in tort (including negligence), breach of contract or otherwise out of or in connection with the use of the website or the use of or reliance upon any of its content or other information shall not exceed £500, save to the extent that any person suffers death or personal injury as a result of our negligence, or such liability arises as a result of our fraudulent misrepresentation, or otherwise if and to the extent that any such liability may not be lawfully excluded or limited.

All intellectual property rights in, to and in respect of the content, information and materials appearing on this website are and remain our property or the property of our third party licensors. The contents of this website are protected by copyright under international conventions. Users are permitted to read the contents and make copies for their own personal use. They may also give copies (in paper or electronic form) of reasonable extracts on an occasional basis free of charge to colleagues and clients for their personal use, on terms that (i) our status (and that of any identified contributors) as the authors of material on our website must always be acknowledged, (ii) the text is not altered in any way and (iii) the attention of recipients is drawn to these terms. You may not use any part of the materials on our website for commercial purposes without obtaining a licence to do so from us or our licensors. All other use and copying of any of the contents of this website, whether directly or by means of a hypertext link, is prohibited without our prior written consent

At no time will you upload or post or otherwise present on the website any content which is owned by a third party and/or protected by any proprietary right, including but not limited to copyright or trademark held by a third party, unless you have the express written permission of that third party. At no time will we be under any obligation to provide you with any indication, marking or any other notice that may assist you in the determination as to whether any such content is so protected. Any loss or damage or other harm which may result from your presentation of such content will be your sole responsibility and liability.

If you submit any content to a public area of our website, you warrant that any content owner has at such time expressly granted to us a perpetual, royalty-free, irrevocable, worldwide, non-exclusive right and licence to use, reproduce, modify, adapt, publish, translate and distribute that content, including in any other work or material in any form, media or technology known or hereafter developed. You agree that any other user may access, view, store or reproduce that material for that user's personal use. You also agree that we may edit, copy, publish and distribute any and all material that may be made available by you on this website.

If you believe that we or any third party has infringed your intellectual property rights by using any content on the website in any material way, please notify us and provide the following:

* identification of the intellectual property right claimed to have been infringed;
* identification of the content that you claim is infringing so that we may locate it on the website;
* your address, telephone number, and email address;
* a statement by you that you have a good faith belief that the disputed use is not authorised by the owner, its licensee, and an agent of either of the foregoing, or by law; and
* a statement by you that the information in your notice is accurate, made under penalty of perjury, and
* confirmation that you are, or you are authorised to act on behalf of, the owner of the intellectual property involved.

You must not misuse our website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our website, the server on which our website is stored, or any server, computer or database connected to our website. You must not attack our website via a denial-of-service attack or a distributed denial-of-service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We reserve the right to report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our website will cease immediately.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our website or to your downloading of any material posted on it, or on any website linked to it.

We may revise these Terms of Use at any time by amending this webpage. You are expected to check this webpage from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these Terms of Use may also be superseded by provisions or notices published elsewhere on our website.

Each of our subsidiaries, affiliates, agents, representatives and any and all third party content providers and licensors shall have the right to assert and enforce any and all provisions of these Terms of Use directly and/or on its or their own behalf.

We may transfer our rights and obligations under these Terms of Use to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under these Terms of Use.

These Terms of Use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales. The English courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to our website, except that if you are a consumer then you may also bring proceedings in the country where you are resident if that country grants you that right and that right may not be excluded by these Terms of Use.

Contact

Questions, comments and requests regarding these Terms of Use are welcomed and should be addressed to:

If you have a complaint or concern about our website or any of our products or services please contact us using the above contact details. Please understand that reporting a concern about website content does not guarantee that it will be removed from the website.